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Orientation for Online Graduate Students: Troubleshooting 101

This will guide new graduate students in online programs through library's resources & services, and get them started on the research process.

Troubleshooting Tips

The Library is here to connect you with the resources you need, and if you're not able to access a resource the way to expected to, we're here to work with you on that. On this page you'll find a few troubleshooting tips that may help you through the process.

Have you already tried these and want some assistance? Contact the Reference Desk.

 

I'm searching Library Search for an article from a citation and it's not coming up. 

  1. Double-check that you're searching by using the article title.
  2. If that's still not working, use Find a Journal to work your way from the journal title to the full article.

 


 I'm getting a weird error message when I try to get to a resource through the Library.

  1. Take a screenshot of the whole page (including the URL).
  2. Try clearing your browser's cache and trying it one more time.
  3. If that's still not working, contact the Reference Desk.

Help! My textbook hasn't arrived yet.

  1. Try searching in Worldcat for the book to see if a library near you have a copy you can use until it arrives.

 

 

How to Take Screenshots

A screenshot is a picture of your computer screen, and it is useful for documenting strange error messages. They take the guesswork out of many computer- and web-orientated conversations. In short, they give us the advantage of visual communication in a highly visual world.

 

Screenshots on Windows XP and Windows Vista

To take a screenshot while you are working on Windows XP or Windows Vista, follow either of the options below:

  • Hold down Control AND Print Screen to capture the entire screen
  • Hold down Alt AND Print Screen to capture only the selected open window

Since you are working on Windows, the image is copied to the "Clipboard," as described above. Again, you won't see the image until you open a program such as email, Word or Powerpoint and paste it into the document.


Screenshots on Windows 7 and Windows 10

To take a screenshot while you are working on Windows 7 and Windows 10:

  1. From the Start menu, search Snipping Tool and click to open. The Snipping Tool will open and your cursor will turn into a plus sign.
  2. Click and drag your mouse across the area of the screen you want to capture. Your image will appear within the Snipping Tool window.
  3. To save your image, go to File > Save As and choose a name and location for your saved file.

You can either copy and paste it into an email/Word document/PowerPoint/etc, or simply drag and drop it into your open document.


Screenshots on an Apple

To take a screenshot while you are working on a Mac, follow either of the options below:

  • Hold down the Shift key AND the Command/Apple key AND 3 to capture the entire screen
  • Hold down the Shift key AND the Command/Apple key AND 4 to produce crosshairs, which allow you to select whichever part of the screen you would like

On a Mac, the screenshot image is automatically downloaded to the desktop, usually named something generic like, "Picture1.png". You can either copy and paste it into an email/Word document/PowerPoint/etc, or simply drag and drop it into your open document. 

How to Clear Your Web Browser's Cache

In most computer-based web browsers, to open menus used to clear your cache, cookies, and history, press Ctrl-Shift-Delete (Windows) or Command-Shift-Delete (Mac).

Visit this page for more detailed instructions.