The Library is here to connect you with the resources you need, and if you're not able to access a resource the way to expected to, we're here to work with you on that. On this page you'll find a few troubleshooting tips that may help you through the process.
Have you already tried these and want some assistance? Contact the Reference Desk.
I'm searching Library Search for an article from a citation and it's not coming up.
I'm getting a weird error message when I try to get to a resource through the Library.
Help! My textbook hasn't arrived yet.
A screenshot is a picture of your computer screen, and it is useful for documenting strange error messages. They take the guesswork out of many computer- and web-orientated conversations. In short, they give us the advantage of visual communication in a highly visual world.
Screenshots on Windows XP and Windows Vista
To take a screenshot while you are working on Windows XP or Windows Vista, follow either of the options below:
Since you are working on Windows, the image is copied to the "Clipboard," as described above. Again, you won't see the image until you open a program such as email, Word or Powerpoint and paste it into the document.
Screenshots on Windows 7 and Windows 10
To take a screenshot while you are working on Windows 7 and Windows 10:
You can either copy and paste it into an email/Word document/PowerPoint/etc, or simply drag and drop it into your open document.
Screenshots on an Apple
To take a screenshot while you are working on a Mac, follow either of the options below:
On a Mac, the screenshot image is automatically downloaded to the desktop, usually named something generic like, "Picture1.png". You can either copy and paste it into an email/Word document/PowerPoint/etc, or simply drag and drop it into your open document.
In most computer-based web browsers, to open menus used to clear your cache, cookies, and history, press
Ctrl-Shift-Delete (Windows) or